PMS-systems in the hospitality industry: specifics of implementation

This article aims to assess the specifics and key properties of PMS-systems in order to evaluate the prospects for their adoption in the hospitality industry. In the course of the research, the authors have reviewed the theoretical foundation of cloud-based PMS and studied the market for IT solutions available in the Russian Federation. They have also analyzed and classified the automated control systems of the hotel market and concluded that the implementation of cloud-based PMS systems and process automation can optimize hotel management and improve service quality. Based on these findings, it will be possible to design a project for the PMS-systems implementation with due consideration of the unique operational needs of hospitality industry.