Currently, information technologies are necessary for effective activities in any area of society, including state and municipal government. Automation and digitalization of the state activity processes are an important step in the development of a modern government. The purpose of this research is to study the possibilities of workflow and management automation processes, and distinguish peculiarities of efficiency assessment at funeral companies taking into consideration current trends in business processes at municipal organizations. In the course of the research, the authors identified promising areas for automation, analyzed prerequisites for funeral and ritual processes automation, and identified problems requiring IT support. As a result, a comprehensive assessment of efficiency of existing IT solutions for workflow and management processes in funeral and ritual activities was carried out based on the “AS IS” model.